Stage timer Freezes in Blue Cherry or AMEDTEC

Problem:

Blue Cherry cannot perform a breath synchronisation, not picking up heart rate; the stage timer has frozen in a CPET or the stage timer in AMEDTEC has frozen.

Causes:

The cause of this issue is normally a PC based, sometimes a virus scans can cause the software to lock up.

Fix:

If running a test, cancel the test simply close and reopen the software. Once the software has reopened run a CPET if the same problem persists cancel the test close the software and shut down the computer, turn it back on and run a CPET again.